| Product
We have a team in the UK plus our Hong Kong office constantly
developing new ideas and designs for all our brands and working
with our factories to develop these concepts into reality
at the highest standards.
Finance
As part of our customer care focus, even our finance team
are integrated into BRAINS - customer management to make sure
paying the bills is done as painlessly as possible.
Operations
We target a threshold of 97% of our product ranges to be in
stock at any time. We deliver within 24 hours from our UK
warehouse, which is organised according to the latest ISO
procedural requirements.
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Sales
In every market, Inspecs is represented either from head office
in the UK or in partnership with a local distributor. Our
sales teams are trained to deliver the best customer service,
supported by a linked customer care team on the phone.
Customer Care
Using our own customer management system (called BRAINS),
every customer's record is updated in real time so that anyone
in the business can track every form of transaction, promotion,
query or delivery. This means our fully dedicated customer
care team can answer any questions that occur, take immediate
replenishment orders as well as direct our sales teams to
appointment deadlines that suit our customers.
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